Expert Virtual Support for Aussie Trade and Service Businesses
AUSBPO helps service business pros streamline admin, bookings, and client support—so you can focus on getting the job done.
Virtual Solutions for the Modern Service Business. Powering and Helping Business Owners Work Smarter, Not Harder.
One Smart System at a Time
At AUSBPO, we don’t just support the service industry—we empower it. With a deep understanding of the challenges businesses face, we provide tailored virtual solutions that drive efficiency, boost online presence, and unlock real growth. Our mission is simple: to turn hardworking service businesses into success stories through smart systems, strategic support, and a hands-on approach to digital innovation.
Key Benefits
Dedicated virtual assistant trained in trade & service industries
Admin, scheduling, and client support—done for you
Real-time visibility over your team and workflow
Run your business from anywhere—without the chaos
Customer Communication
Professional Customer Communication Support
Our friendly and reliable Filipino Virtual Assistants manage your day-to-day client communications—so every customer feels valued and well-informed.
We assist with:
✅Responding to enquiries via email, phone, or SMS
✅Sending booking confirmations, reminders, and follow-ups
✅Handling reschedules or client updates in real-time
✅Providing timely updates on job status or technician arrival
✅Following up with customers after service for feedback or reviews
With clear, consistent communication, we help you build trust, reduce no-shows, and boost customer satisfaction.
You provide the service—we make sure your customers stay in the loop.
FAQS
How do AUS BPO Virtual Assistants help with customer communication?
Our VAs handle all day-to-day communication with your clients—answering enquiries, sending job updates, confirming bookings, and following up after service. We ensure your customers feel heard, supported, and well looked after.
What channels can my VA use to communicate with clients?
AUSBPO Virtual Assistants can communicate via phone, email, SMS, and even messaging apps—depending on your preferred setup. We keep things consistent and professional, using your brand voice and tone.
Will I be kept informed about client conversations?
Absolutely. Your VA will log all communications, flag important updates, and keep you in the loop—so you’re always across what’s happening with your clients without needing to manage it all yourself.